BUILDER · AUTOMATOR · PROBLEM SOLVER

Meekael Islam

I build things that make technical work feel effortless — tools, workflows, and systems that cut through the noise.

~ whoami
meekael.islam // Migration Specialist @ Circle.so
~ skills --highlight
8+ Years in SaaS
35% Faster resolution times
400+ Installations delivered
100+ Escalations resolved monthly
Work History

Experience

8+ years across SaaS, VoIP engineering, and field network infrastructure.

Circle.so
Migration Specialist
📍 RemoteNov 2025 – Present
  • Cut onboarding turnaround from 7–10 days down to 3 days through streamlined migration processes.
  • Improved overall migration efficiency by 30% by resolving blockers, data inconsistencies, and integration issues.
  • Developed and shipped AI-powered internal tools that significantly reduced manual task completion time.
  • Cross-functional partner to Customer Success, Engineering, and Product teams.
Kit (formerly ConvertKit)
Technical Specialist
📍 RemoteOct 2018 – Nov 2025
  • Delivered 100+ video consultations with high-value creators, providing tailored SaaS implementation solutions.
  • Improved migration delivery timelines by 15% by troubleshooting blockers and validating CSV/API data transfers.
  • Resolved 100+ escalated technical tickets monthly covering APIs, webhooks, automations, and integrations.
  • Reduced average resolution times by 35% through improved troubleshooting workflows and documentation.
  • Contributed to a 20% increase in CSAT by training support team members on technical troubleshooting.
  • Identified and resolved 50+ pre-release bugs with Product and Engineering during QA testing.
  • Increased AI chatbot automated resolution rate from 20% to 35%.
Wavenet Limited
VoIP Engineer
📍 Solihull, UKFeb 2018 – Oct 2018
  • Delivered first- and second-line support to 100+ business clients with a 98% SLA resolution rate.
  • Reduced project delivery timelines from 5 days to 48 hours by collaborating with account managers.
  • Led onboarding and setup calls for new customers, improving retention and satisfaction.
Comms-care Group Ltd
Field Network Engineer
📍 Northwich, UKJul 2015 – Feb 2018
  • Led 20+ office relocations and network infrastructure migrations with minimal downtime.
  • Supported 10+ large-scale retail enterprise installations with 100% on-time delivery.
  • Completed 400+ installations and 100+ emergency call-outs under pressure.
Capabilities

Skills & Certs

Industry certifications backed by hands-on technical delivery across SaaS and infrastructure.

Certifications
✦CompTIA A+ ce
✦CompTIA Security+
✦ITIL Foundation Certificate in IT Service Management
Platforms & Tools
Kibana Bugsnag Postman Jira Linear Retool Notion Zapier HubSpot Arrows Vercel Supabase
Technical
API Webhooks HTML CSS Claude Code Slack VoIP CSV / Data Migrations SaaS Integrations
Core Strengths
Technical Support Customer Migrations Cross-functional Comms QA Testing AI Tooling Documentation Onboarding Troubleshooting
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This is just a slice of what I do. More always in the works.

Always building something

Trading bots, AI-powered tools, deal scanners — this site is a snapshot, not the full picture. Follow along on LinkedIn to see what's next.

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